Addresses the evolving needs of Office 365 customers by offering targeted learning content at each stage of deployment and adoption. While traditional training supports users only during the initial stages of deployment, It grows with users to help foster a culture of learning, growth, and increased productivity.
A successful Office 365 deployment is more than making sure the workloads have been worked out. A successful deployment means that users are actively taking advantage of the Office 365 tools and features instead of settling for the status quo. By supporting the user before they ever touch the software, QuickHelp enables new users to not only understand how their new tools work, but why their tools will help them do their work better.
Reduce Help Desk Calls
Research from Gartner suggests that one help-desk call costs an organization $25 per call. When users are empowered and encouraged to find answers for themselves in QuickHelp, they’re less likely to contact their help desk—meaning they get back to work faster and the help desk can move on to more important things.
Create a Learning Culture
QuickHelp fosters a learning culture by encouraging sharing, assigning content, and providing a one-stop shop for all of their workload questions.
Drive Ongoing Productivity
With cloud-based solutions becoming the new normal, updates to Microsoft applications are arriving constantly instead of every few years. It’s more important than ever that users have a training and adoption platform that remains current along with the new changes in users’ software.
** Please note, to access this service you will need an email account on a custom domain, i.e. it is not possible to use generic consumer email services like @outlook.com or @gmail.com.
Robert has a degree in Electrical Engineering as well as Masters of Business Administration. He is also a Small Business Specialist, Microsoft Certified SharePoint Professional and Office 365 Administrator. Robert has over 20 years of IT experience in a variety of fields and positions, including working on Wall St in New York. He continues his involvement with information technology as the Principal of the Computer Information Agency.
Apart from resolving client technical issues, Robert continues to present at seminars locally and internationally, as well as write on a number for topics for the Computer Information Agency. Robert has been President of the SMBiTPro community in Sydney. Since 2012 Robert has been awarded a Most Valuable Professional (MVP) award from Microsoft for his contributions around the Office 365 product. He also develops and presents technology courses on a regular basis at various locations. Robert is committed to a process of ongoing business and technical education to continue developing the skills required to assist clients with their business challenges.